andand.gifts

Help

Frequently asked questions

Everything you need to know about ordering your custom gift.

How does customizing a clicker work?+
Head to the Name Pencil Clicker and use our live designer. Type a word or add blocks one at a time, then pick a character and color for each block plus your tip, eraser, and clip colors. You'll see a live preview the whole way.
How long does an order take?+
Because everything is made to order, please allow 3–5 business days for production before shipping. Larger or highly custom orders may take a little longer — we'll always keep you posted.
What are the clickers made of?+
Our clickers are 3D printed in durable PLA, a sturdy plastic that holds color beautifully and stands up to lots of clicking.
How many segments can I have?+
You can build a clicker with anywhere from 1 up to 12 character segments. The base price includes the first 5 segments, and each additional segment is a small add-on.
Can I request something totally custom?+
Absolutely — that's our favorite kind of order. Send us the details on our custom order page and we'll work out the details with you.
How do I pay?+
We accept PayPal and major credit/debit cards securely through PayPal at checkout — no PayPal account required.
What's your return policy?+
Because each item is personalized just for you, we can't accept returns on custom pieces. If anything arrives damaged or incorrect, reach out right away and we'll make it right.

Still have a question?

We're happy to help — just get in touch.